TotalCare IT’s Secret to Streamlined Operations & Enhanced Security

Get to know TotalCare IT

TotalCare IT provides IT support and cybersecurity services for small and mid-sized businesses, ensuring their technology runs smoothly and securely. As the company has expanded, they found the need for a more flexible and secure documentation solution. That’s when they turned to Hudu. Hear from Nick Burrows, Chief Technology Officer at TotalCare IT, about how Hudu has transformed their documentation practices to benefit their business.

• Location: Idaho, USA
• Business Type: MSP
• Customer since: 2021
• Website: https://www.totalcareit.net/

Why They Needed a Better Solution

Before switching to Hudu, we were using a competitive product as our documentation system. We wanted to switch to a platform that provided a flexible contract and had self-hosted options.

Lacked flexibility – Although our previous system worked well, we wanted a more flexible contract.

Hosted on third-party infrastructure – We wanted to host the documentation in a private cloud rather than rely on the infrastructure from a SaaS vendor.

How Hudu Transformed Their Documentation

Consistency in Documentation – Hudu provides a centralized system for documentation and ensures that the same information is documented for every customer, improving the overall standardization across our company.

Increased Efficiency – The platform helps streamline knowledge sharing and eliminates guesswork, leading to faster issue resolution.

Improved Security – Features like IP access restrictions and secure password storage safeguard sensitive information.

Better Knowledge Transfer – Hudu makes it easier to share knowledge within the team and with clients, reducing our reliance on institutional knowledge.

Reliable Backup – Automated S3 backups ensure that documentation is always safe and recoverable.

How do they use Hudu to power their efficiency?

We primarily use the Asset Layouts & Password Management features, alongside the Knowledge Base, to get the most out of Hudu for our needs.

Comprehensive documentation

• • We use Hudu to document all the environments we support, top to bottom. It’s crucial to have everything in one place.

 Knowledge base

• • We create knowledge base articles for common tasks and troubleshooting. It helps to resolve issues quickly and keep everything organized.

 Custom assets

• • With custom assets, we can track everything our engineer's touch. It eliminates guesswork and keeps things consistent across the team.

 Integrations

• • We integrate Hudu with our RMM, PSA, and ChatGPT to streamline documentation and improve our workflow.

 Secure sharing

• • We love using Hudu for one-time sharing of credentials.

Easy client access

• • The portal gives our co-managed clients visibility into the documentation, so we don’t have to maintain two sets of records.
    
  
  

  “Every employee that we have had work for us that has used other documentation platforms says that Hudu is the best documentation platform that they have used.”

   

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