TotalCare IT’s Secret to Streamlined Operations & Enhanced Security

Get to know TotalCare IT

TotalCare IT provides IT support and cybersecurity services for small and mid-sized businesses, ensuring their technology runs smoothly and securely. As the company has expanded, they found the need for a more flexible and secure documentation solution. That’s when they turned to Hudu. Hear from Nick Burrows, Chief Technology Officer at TotalCare IT, about how Hudu has transformed their documentation practices to benefit their business.

• Location: Idaho, USA
• Business Type: MSP
• Customer since: 2021
• Website: https://www.totalcareit.net/

Why They Needed a Better Solution

Before switching to Hudu, we were using a competitive product as our documentation system. We wanted to switch to a platform that provided a flexible contract and had self-hosted options.

Lacked flexibility – Although our previous system worked well, we wanted a more flexible contract.

Hosted on third-party infrastructure – We wanted to host the documentation in a private cloud rather than rely on the infrastructure from a SaaS vendor.

How Hudu Transformed Their Documentation

Consistency in Documentation – Hudu provides a centralized system for documentation and ensures that the same information is documented for every customer, improving the overall standardization across our company.

Increased Efficiency – The platform helps streamline knowledge sharing and eliminates guesswork, leading to faster issue resolution.

Improved Security – Features like IP access restrictions and secure password storage safeguard sensitive information.

Better Knowledge Transfer – Hudu makes it easier to share knowledge within the team and with clients, reducing our reliance on institutional knowledge.

Reliable Backup – Automated S3 backups ensure that documentation is always safe and recoverable.

How do they use Hudu to power their efficiency?

We primarily use the Asset Layouts & Password Management features, alongside the Knowledge Base, to get the most out of Hudu for our needs.

Asset Layouts

• • Total Care IT tracks infrastructure, systems, and services through Hudu’s customizable Asset Layouts. These templates provide consistent structure across clients and ensure complete, centralized documentation that’s easy to navigate.

 Knowledge base

• • The team builds and maintains knowledge base articles for recurring tasks and troubleshooting. This helps them resolve issues faster and keep documentation clear and organized.

 Password Management

• • With Hudu’s secure password vault, Total Care IT shares credentials using one-time links and access controls. This enables fast, secure access without compromising sensitive data.

 Integrations

• • By integrating Hudu with their RMM, PSA, and ChatGPT tools, Total Care IT automates documentation flow and enhances efficiency across their stack.

Client Portal

• • With Hudu’s branded client portal, co-managed clients have direct visibility into their documentation - removing the need for duplicate systems and improving collaboration
    
  
  

  “Every employee that we have had work for us that has used other documentation platforms says that Hudu is the best documentation platform that they have used.”

   

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