Soaring Tower Sees 30% Faster Onboarding & 20% Improved TTR

Meet Soaring Towers 

Soaring Towers, a managed service provider based in Riverside, California, specializes in IT solutions, cybersecurity, and cloud integration. Previously using ITGlue and SharePoint for documentation, they found that information quickly became outdated. Soaring Towers was seeking a more reliable, centralized solution, which led them to Hudu.

• Location: Riverside, California
• Business Type: MSP
• Customer since: 2021
• Website: https://soaringtowers.com/
  

What struggles were you facing before Hudu?

Outdated and difficult-to-find documentation

• • Documentation quickly became outdated, making it unreliable for technicians.
    

Slower workflows

• • Techs struggled to locate important information about tools and client environments, slowing down workflows.

Inefficient onboarding for new technicians

• • New hires had to spend a significant amount of time learning where everything was stored.

• • Understanding client infrastructure was a challenge without a clear system.

What solutions does Hudu provide, and how has it benefited your business?

Reduced onboarding time by 30%

• • By consolidating everything into Hudu, we created a “single source of truth,” allowing our technicians to get up to speed faster.

Decreased time to resolve (TTR) by 20%

• • Hudu’s centralized platform cuts down the techs time spent searching for client data, allowing us to resolve issues more efficiently and reduce the number of escalations.
    

More seamless integrations

• • Hudu’s integrations with other platforms has reduced our reliance on disconnected systems.

How does your team utilize Hudu?

Password management

• • We started using Hudu for password management, and quickly realized it’s power for securing all credentials and simplifying access.

Centralized documentation

• • Over time, we transitioned all business documents to Hudu, making it the main platform for documentation.

 Leveraging integrations

What do you love most about Hudu?

Hudu’s commitment to listening and building for customers

Hudu sincerely listens to their customers. Their “build a feature with Hudu” is just one way to see that.