Struggles to Success: Optimizing Computing Technologies’ Workflow

Meet Computing Technologies

Computing Technologies is an IT solutions provider focused on streamlining processes, maintaining secure systems, and delivering exceptional customer service to clients. With an emphasis on security and efficiency, Computing Technologies needed a better way to manage its documentation. Corey DeGrandchamp, President of Computing Technologies, shares how Hudu has transformed their workflow.

• Location: USA
• Business Type: MSP
• Customer since: 2022
• Website: www.computingtech.net

What were your struggles before Hudu?

We were facing several key challenges with our previous documentation solution, which ultimately led us to search for a more efficient platform:

Lack of essential features

• The previous product didn't offer the necessary features to support our growing needs.

Slow development pace

• The platform wasn’t evolving fast enough to keep up with the demands of our business.

Billing issues

• Ongoing billing problems added frustration to the already difficult experience.

Disconnected systems

• Our documentation was scattered across different tools, making it hard to manage and access important information.
  

Why Hudu? A streamlined, feature-packed solution

Save time with a single source of truth

• Hudu consolidates all documentation in one place, eliminating the need to search across multiple platforms. This ensures client information, passwords, and procedures are always up-to-date and easily accessible.

 Easy adoption and customization

• With a user-friendly and intuitive interface, Hudu is easy for our team to adopt without a steep learning curve.

• Customizable documentation allows for organization in a way that fits our team’s specific needs.

Stronger security and better service to customers

• One-time-use links prevent sensitive information from being stored in emails and chat messages.
• Managing passwords, TOTP keys, and critical client data is now more efficient and secure.

How does your team use Hudu?

We integrate Hudu into our daily operations to manage client environments, improve security, and streamline processes.

Asset layouts

• Hudu’s Asset Layouts enable Computing Technologies to track a wide range of client assets within customizable templates. This centralized documentation ensures every piece of infrastructure is accounted for and easy to find, supporting efficient management and troubleshooting.

Password management

• With Hudu’s Password Management, Computing Technologies securely stores and shares credentials using one-time-use links and controls. Additionally, managing TOTP keys directly in Hudu enhances multi-factor authentication, helping protect client accounts with an extra layer of security.

Rack Management

• Using Hudu’s Racks feature, Computing Technologies can visualize and manage physical rack layouts for client environments. This improves clarity around hardware placement and connectivity, making internal processes and service delivery smoother and more accurate.

Why do you recommend Hudu?

Exceptional support

• Support team provides same-day responses with high-quality assistance.
   

Ongoing development and growing integrations

• Continuous improvements keep the product evolving with industry needs.

User friendly and customizable

• Easy for our team to adopt and maintain.

• Flexible organization to tailor to company-specific needs.