Discover Rappahannock IT’s Journey
Rappahannock IT, a managed service provider based in Fredericksburg, VA, specializes in IT support for businesses of all sizes. As the company grew, it needed a better way to document and manage client information. Their previous system–a self-hosted wiki–lacked the flexibility and depth required to keep up with their needs. Hudu’s integrations, audit history, and customizable documentation options made switching an easy choice.
- Location: Fredericksburg, VA
- Business Type: MSP
- Customer since: 2022
- Website: https://www.rappahannockit.com/
Before Hudu: What wasn’t working?
Limited documentation capabilities
- We were running a locally hosted Wikipedia page that broke out all of our clients. This platform didn’t allow us to easily add and update documentation.
Lack of security control
- We wanted a system that could self-host securely without relying on an external cloud provider.
Difficulties with organization
- The level of detail we needed to document for each client was not easily achievable with our previous system.
After Hudu: How has your workflow evolved?
Our team troubleshoots faster and more effectively
- Hudu is a life saver when trying to centralize your customer documentation as an MSP or IT department, making your team work more effectively and eliminating the hassle of searching for information.
Technicians stay on the same page
- This has streamlined our customer documentation, making it easy for all technicians to input, update, and create new documentation, helping us become a more effective team when troubleshooting issues.
Integrations keep everything connected
- Paired with all of the integrations it can link with and pull data from, Hudu eliminates manual work and ensures our documentation is always up to date.
We stay secure and in control
- The ability to self-host was a key difference, allowing us to maintain the highest security without relying on external cloud vendors.
How does your team use Hudu?
We put all documentation pertaining to our clients, passwords, site pictures, and records, ensuring our technicians have a reference for common items we manage for each company. We also create knowledge base articles and guides to help technicians troubleshoot efficiently and maintain consistency.
Documentation hub
- Hudu serves as Rappahannock IT’s all-in-one documentation platform, allowing them to organize everything from credentials and site photos to service records under each client. With structured data fields, flexible asset layouts, and relationship mapping, their technicians can quickly locate the information they need saving time and reducing errors.
Knowledge base
- Hudu’s Knowledge Base gives Rappahannock IT a centralized system to create, organize, and manage internal guides and how-tos. With rich formatting options like tables, file attachments, and internal/external visibility controls, they ensure their technicians have fast access to consistent, well-documented troubleshooting steps and standard procedures.
What makes Hudu your favorite?
"I like how rapidly they develop new features, and constantly improving the product for MSPs. Every month or so there are new updates that improve our experience in ways we didn't know we needed!"