FV Solutions Reinvented: Turning Overwhelmed into Organized

Introducing FVSOLUTIONS SRLTP

FVSOLUTIONS, an IT services provider in Torino, Italy, specializes in optimizing operations, enhancing security, and delivering efficient IT support. Realizing the challenges of managing customer data without proper documentation, Federico Valentini and his team sought a change. Since adopting Hudu, they've streamlined operations, improved security, and resolved support tickets faster.

• Location: Torino, Italy
• Business Type: MSP
• Customer since: 2023

What challenges did you face before Hudu?

Lack of a centralized solution

• Before Hudu, we didn’t have a one-stop location for storing all of our customer data. Now, we use Hudu for everything.

Disorganized data

• Without a central system, we struggled to track customer data and credentials efficiently.

Inefficient workflows

• Lack of clear documentation slowed response times and made support ticket management inefficient.

What changed for your team after adopting Hudu?

Speedier ticket resolution

• With Hudu, we can access customer workstations much quicker and therefore can resolve tickets much quicker.

Improved productivity

• The knowledge base is incredibly helpful for storing and accessing important company data. It allows the team to be more efficient in daily tasks.

Scalability with centralized documentation

• All customer data and credentials are now stored in a single location that can be easily retrieved.

How does your team use Hudu?

Password management

• The password management feature has made it much easier and safer to store and access credentials. Overall, it has improved the security of our operations.

Knowledge base management

• The knowledge base supports attachments and a multitude of additional options, including tables. This provides an organized system to share knowledge across the team and maintain consistency.

Company racks

• The ability to manage operating diagrams for company racks has improved our internal processes and service delivery.

What does your team love most about Hudu?

User-friendly

• Hudu is very intuitive. We love how easy it was to get started, and it has become a daily support for us for many tasks.

Comprehensive features

• We like that Hudu is able to manage any credentials, has the knowledge base, the rack design, and so much more.