FV Solutions Reinvented: Turning Overwhelmed into Organized

Introducing FVSOLUTIONS SRLTP

FVSOLUTIONS, an IT services provider in Torino, Italy, specializes in optimizing operations, enhancing security, and delivering efficient IT support. Realizing the challenges of managing customer data without proper documentation, Federico Valentini and his team sought a change. Since adopting Hudu, they've streamlined operations, improved security, and resolved support tickets faster.

• Location: Torino, Italy
• Business Type: MSP
• Customer since: 2023

What challenges did you face before Hudu?

Lack of a centralized solution

• Before Hudu, we didn’t have a one-stop location for storing all of our customer data. Now, we use Hudu for everything.

Disorganized data

• Without a central system, we struggled to track customer data and credentials efficiently.

Inefficient workflows

• Lack of clear documentation slowed response times and made support ticket management inefficient.

What changed for your team after adopting Hudu?

Speedier ticket resolution

• With Hudu, we can access customer workstations much quicker and therefore can resolve tickets much quicker.

Improved productivity

• The knowledge base is incredibly helpful for storing and accessing important company data. It allows the team to be more efficient in daily tasks.

Scalability with centralized documentation

• All customer data and credentials are now stored in a single location that can be easily retrieved.

How does your team use Hudu?

Overall, we rely on Password Management, Knowledge Base, and Company Racks to enhance security, improve knowledge sharing, and streamline internal processes. 

Password management

• Hudu’s password management system gives FV Solutions a secure and centralized way to store and access credentials. With encryption, access controls, and sharing options like one-time links, they’ve improved operational security and reduced the risks of unmanaged credentials.

Knowledge base management

• The Hudu Knowledge Base helps FV Solutions maintain consistency by allowing rich content creation including tables, file attachments, and formatting options. This makes it easier to build and share detailed, organized documentation across the team.

Rack Management

• Using Hudu’s Racks feature, FV Solutions creates and manages visual operating diagrams of client racks. This allows engineers to quickly understand physical setups, leading to better internal coordination and faster, more accurate service delivery.

What does your team love most about Hudu?

User-friendly

• Hudu is very intuitive. We love how easy it was to get started, and it has become a daily support for us for many tasks.

Comprehensive features

• We like that Hudu is able to manage any credentials, has the knowledge base, the rack design, and so much more.