We Solve Problems Solves them 𝘉𝘦𝘵𝘵𝘦𝘳 with Hudu

Meet We Solve Problems 

We Solve Problems (WSP) has been serving Los Angeles businesses with managed IT support, cloud services, and tech solutions since 2015. With a focus on removing IT complexities, they help organizations stay productive and profitable. After facing challenges with their previous documentation system, WSP switched to Hudu to streamline their processes. In this case study, we spoke with CEO Ashkaan Hassan about how Hudu is improving their operations and helping them provide better, faster service to their clients.

• Location: California, USA
• Business type: MSP
• Customer since: 2024
• Website: https://wesolve.tech

What led you to switch to Hudu?

Too many bugs and not enough reliability with previous platform

• We used IT Glue, but we were plagued by constant bugs and issues.  We couldn't find documents quickly.  Checklists were challenging to configure.  Overall, the experience was extremely frustrating.

Which features of Hudu are most valuable to your team?

We use Hudu to bring structure and clarity to our operations. By documenting workflows with Processes and tracking changes over time, our team has improved visibility and accountability across client environments.

Processes

• Hudu’s Processes feature allows We Solve Problems to build and standardize step-by-step workflows for recurring tasks. This helps the team stay organized, ensure consistency, and reduce missed steps in daily operations.
  

Change control & audit history

• With Hudu’s Change Control and Audit History, the team can track what changes were made, when, and by whom. This provides a detailed timeline of activity across documentation, increasing transparency and supporting better change management.

How has Hudu impacted your efficiency and client growth?

Client base has grown

• We’ve increased the number of clients we support by about 1.5x.

Team expansion supported by better systems

• Our team grew after implementing Hudu.

Reduced costs and better ROI

• Eliminated a $250/month spend on previous products.
  

Why do you recommend Hudu to other MSPs?

Faster and more stable than IT Glue

• The UI is faster and smoother than what we experienced with our previous platform.
• It’s simply less buggy.

Best feature set among MSP-specific platform