TeamLogic IT Boosts Support Speed with Hudu

Meet TeamLogic IT Seattle Area North

TeamLogic IT helps businesses stay secure, productive, and profitable with a full range of managed IT services. But behind the scenes, internal challenges with their previous documentation system were slowing things down. We spoke with Michael Hlavaty-LaPosa of TeamLogic IT about the decision to leave IT Glue and how switching to Hudu helped streamline documentation, accelerate onboarding, and support their growing client base more efficiently.

• Location: Washington, USA
  
• Business Type: MSP
• Customer since: 2024
• Website: https://www.teamlogicit.com/lynnwoodwa

What challenges did you face before switching to Hudu?

Before switching to Hudu, we used IT Glue for documentation. Our challenges were primarily with:

• Inadequate customer support and development.
• Syncing issues.
• Difficult setup and lack of CRM features.

Comprehensive documentation

• We’re honestly using a wide range of features to document all aspects of both our own and our clients' IT systems information. These include computer assets, printers, users/contacts, passwords, network information, network equipment, locations, Wi-Fi/Cellular networks/users, email accounts/tenants, ISP accounts, site pictures, and KB.
  

PSA integration

• PSA integration helps tremendously in ensuring consistent and updated info in both systems.

Templates

• Templates and default company setups help speed up data input while keeping better consistency across clients.

How has Hudu improved client support and efficiency?

• Speedier ticket resolution.
• Grew client base 1.5x.
• Expanded our team.
• Improved overall consistency.
• Ease of use.

Why would you recommend Hudu over alternatives?

Hudu has provided better performance, no contract ties, and improved functionality. We can provide a service that exceeds our clients expectations more than we ever could before.