TeamLogic IT Boosts Support Speed with Hudu

Meet TeamLogic IT Seattle Area North

TeamLogic IT helps businesses stay secure, productive, and profitable with a full range of managed IT services. But behind the scenes, internal challenges with their previous documentation system were slowing things down. We spoke with Michael Hlavaty-LaPosa of TeamLogic IT about the decision to leave IT Glue and how switching to Hudu helped streamline documentation, accelerate onboarding, and support their growing client base more efficiently.

• Location: Washington, USA
  
• Business Type: MSP
• Customer since: 2024
• Website: https://www.teamlogicit.com/lynnwoodwa

What challenges did you face before switching to Hudu?

Before switching to Hudu, we used IT Glue for documentation. Our challenges were primarily with:

• Inadequate customer support and development.
• Syncing issues.
• Difficult setup and lack of CRM features.

Which Hudu features have impacted your workflow?

We use Hudu as our all-in-one documentation platform, capturing everything from assets and passwords to site details and network configurations. With PSA integrations ensuring data stays up to date and templates driving consistency, our team has streamlined documentation across the board.

Asset layouts

• Hudu’s flexible Asset Layouts allow Team Logic IT to document a wide variety of IT elements including workstations, printers, users, network gear, and more. This structure provides full visibility into each environment and keeps records consistent and easy to navigate.
  

Password management

• All client credentials, including Wi-Fi, email, and ISP accounts, are securely stored in Hudu’s Password Vault. With permission controls and encryption, Team Logic IT can access what they need quickly, without sacrificing security.

Knowledge base

• Hudu’s Knowledge Base helps Team Logic IT capture internal processes and reference guides for technicians. It ensures repeatable tasks are done right every time and supports fast issue resolution.

Templates

• Hudu’s template system enables Team Logic IT to apply consistent structures across clients, speeding up onboarding and standardizing how data is entered. Default setups make scaling documentation much more efficient.

How has Hudu improved client support and efficiency?

• Speedier ticket resolution.
• Grew client base 1.5x.
• Expanded our team.
• Improved overall consistency.
• Ease of use.

Why would you recommend Hudu over alternatives?

Hudu has provided better performance, no contract ties, and improved functionality. We can provide a service that exceeds our clients expectations more than we ever could before.