Network Zoo’s 2x Faster Workflow with Hudu

Meet Network Zoo

After years of piecing together documentation with OneNote, Word docs, and tool integrations that never quite stuck, Gord Hynes, CEO of Network Zoo, was ready for a platform that could actually simplify things. With Hudu, his team found the structure, consistency, and speed they’d been missing - plus the flexibility to document once and repeat easily.

• Location: Kelowna, BC
  
• Business Type: MSP
• Customer since: 2022
• Website: https://networkzoo.ca

What were you using before Hudu, and what made you switch?

We were stitching together random tools

• OneNote, Word Docs, and Syncro all played a role, but it was never cohesive.

There was no real structure

• We wanted a clear, repeatable template to follow.

We needed something purpose-built

• Hudu finally gave us a centralized system that was built for IT documentation.

How are you using Hudu day to day?

We rely on Hudu to streamline client support and ensure consistency across documentation. By building out structured site documentation and repeatable task references, we've reduced errors and improved efficiency.

Processes

• With Hudu’s repeatable documentation capabilities, Network Zoo creates standardized procedures - what they call “cheat sheets” - to reduce errors and save time. This consistency empowers technicians to handle recurring tasks more efficiently.

Asset layouts

• Network Zoo structures documentation for every client site using Hudu’s customizable Asset Layouts. This standardization ensures that environments are documented consistently, leading to smoother support and faster issue resolution.

Integrations

• Hudu’s native integrations with Syncro and Microsoft 365 allow Network Zoo to automatically sync client data into their documentation. This provides real-time visibility into assets, users, and activity without the need for manual updates.

Mobile App & Browser Extension

• The Hudu mobile app and browser extension let Network Zoo’s team access documentation, credentials, and processes from anywhere. Whether in the field or at a desk, the team always has the information they need at their fingertips.

What impact has Hudu had on your business?

We’re resolving tickets twice as fast

• Hudu has helped us cut ticket resolution time in half.

We’ve grown our client base

• We're now supporting up to 1.5x more clients.

Repetition is no longer a time sink

• The time saved from not redoing the same tasks over and over is a game changer.

Why do you recommend Hudu?

• Simple, but robust.
• Ongoing development.
• Great support.