Network Zoo’s 2x Faster Workflow with Hudu

Meet Network Zoo

After years of piecing together documentation with OneNote, Word docs, and tool integrations that never quite stuck, Gord Hynes, CEO of Network Zoo, was ready for a platform that could actually simplify things. With Hudu, his team found the structure, consistency, and speed they’d been missing - plus the flexibility to document once and repeat easily.

• Location: Kelowna, BC
  
• Business Type: MSP
• Customer since: 2022
• Website: https://networkzoo.ca

What were you using before Hudu, and what made you switch?

We were stitching together random tools

• OneNote, Word Docs, and Syncro all played a role, but it was never cohesive.

There was no real structure

• We wanted a clear, repeatable template to follow.

We needed something purpose-built

• Hudu finally gave us a centralized system that was built for IT documentation.

Cheat sheets make our lives easier

• We rely heavily on repeatable task documentation to save time and reduce errors.

Client documentation is far more structured

• Every site is documented consistently, making support smoother.

Integrations give us extra insight

• Syncro and Microsoft 365 reporting pull client data directly into Hudu.

We use it on the move

• The mobile app and browser extension make it easy to access what we need, anywhere.

What impact has Hudu had on your business?

We’re resolving tickets twice as fast

• Hudu has helped us cut ticket resolution time in half.

We’ve grown our client base

• We're now supporting up to 1.5x more clients.

Repetition is no longer a time sink

• The time saved from not redoing the same tasks over and over is a game changer.

Why do you recommend Hudu?

• Simple, but robust.
• Ongoing development.
• Great support.