Emry Networks Halved Their Onboarding Time with Hudu

Meet Emry Networks

Emry Networks is a Managed Service Provider specializing in IT solutions for nonprofit organizations. With a focus on secure access and efficient support, they deliver tailored technology services to a select group of clients. Prior to Hudu, they were utilizing Sharepoint, OneNote, and Excel for documentation. We spoke with Joe Tucker, CEO of Emry Networks, to learn how Hudu is helping streamline their operations.

• Location: New Hampshire, USA
  
• Business Type: MSP
• Customer since: 2024
• Website: https://emrynetworks.com

What challenges led you to look for a new documentation solution?

Needed a better way to manage passwords and procedures

• Previously used Microsoft Word, Excel, and SharePoint, but those tools didn’t offer a secure password vault and made procedure management inefficient.

How are you using Hudu today?

We primarily rely on Hudu’s Password Vault to securely store and manage client passwords. We also use Hudu for documentation alongside the vault, helping manage procedures and workflows efficiently.

Password management

• Hudu’s Password Vault offers Emry Networks a secure, centralized place to store, organize, and control access to client credentials. With encryption and permission settings, they ensure sensitive information is protected while being easily accessible to authorized team members.

Processes

• Hudu’s Processes feature allows Emry Networks to document and standardize their workflows and procedures. By clearly outlining step-by-step tasks, they ensure consistent execution across their team, reducing errors and improving efficiency.

Knowledge base

• The Knowledge Base Library in Hudu helps Emry Networks build and maintain a centralized repository of guides, articles, and documentation. This organized resource supports quick access to important information, enabling their team to troubleshoot and resolve issues faster.

What impact has Hudu had on your team and workflow?

Hudu has significantly improved onboarding times

• Client and end-user onboarding is now 1.5x faster.
• New technician onboarding is 2x faster.

 Streamlined management of multiple tenant passwords

• Easily manage and securely email passwords, set up OTP for client accounts, and grant employees seamless access when needed

What would you say to other MSPs considering Hudu?

Great value

• For the cost, it is excellent. Provides a high amount of value for all the features you get.

Excellent customer support

• Customer service is also top notch. I've received responses to many submissions within minutes, which leads to quick resolutions.