More Security, More Control: Why ISTT Chose Hudu

Meet ISTT

Based in Bowling Green, KY, ISTT helps businesses stay secure, productive, and always online with 24/7 proactive monitoring, cybersecurity, and business continuity services. But as their team and client base grew, they needed a more secure, flexible, and IT-focused documentation solution. We spoke with CIO Matt Folker about why ISTT chose Hudu - and how it is helping them tighten security, streamline operations, and support more clients with greater efficiency.

• Location: Kentucky, USA
  
• Business Type: MSP
• Customer since: 2022
• Website: https://isttechnology.com/solutions/

What challenges led you to search for a new IT documentation solution?

The need for a self-hosted solution

• We needed something that we could host ourselves. Prior solutions didn’t give us the flexibility we required.

Password management

• ISTT, Inc. uses Hudu’s Password management to store and organize credentials and 2FA codes securely. With role-based access and encryption, the team ensures sensitive data is protected while remaining accessible to those who need it.
  

Knowledge base

• By creating both internal and external guides in Hudu’s Knowledge Base, ISTT, Inc. promotes consistency across the team and provides helpful documentation to clients. This structure supports quicker troubleshooting and standard operations.

Asset layouts

• Hudu’s customizable Asset Layouts give ISTT, Inc. the flexibility to track client-specific hardware, systems, and configurations. This tailored approach allows the team to document the unique aspects of each client’s environment with precision.

What key benefits have you seen since switching to Hudu?

Improved security

• The most important benefit is the security of hosting everything in our own private cloud.

Growth in clients and team

• Since using Hudu, we've been able to support 1.5x more clients.
• Our team has almost doubled since starting with Hudu.

Faster resolution and onboarding

• Our time to resolve tickets and end-user requests has improved since starting Hudu.
• Onboarding for clients is now faster.

Why would you recommend Hudu to other businesses in your industry?

If you need control over your data and the security of hosting it yourself, Hudu is a great solution.