More Security, More Control: Why ISTT Chose Hudu

Meet ISTT

Based in Bowling Green, KY, ISTT helps businesses stay secure, productive, and always online with 24/7 proactive monitoring, cybersecurity, and business continuity services. But as their team and client base grew, they needed a more secure, flexible, and IT-focused documentation solution. We spoke with CIO Matt Folker about why ISTT chose Hudu - and how it is helping them tighten security, streamline operations, and support more clients with greater efficiency.

• Location: Kentucky, USA
  
• Business Type: MSP
• Customer since: 2022
• Website: https://isttechnology.com/solutions/

What challenges led you to search for a new IT documentation solution?

The need for a self-hosted solution

• We needed something that we could host ourselves. Prior solutions didn’t give us the flexibility we required.

Secure data storage

• We use Hudu to store sensitive information like passwords and 2FA codes.
  

Internal knowledge base

• We create knowledge bases and how-to guides for both internal and external use.

Flexibility in Asset Management

• Hudu’s flexibility allows us to manage assets that are unique to our needs.

What key benefits have you seen since switching to Hudu?

Improved security

• The most important benefit is the security of hosting everything in our own private cloud.

Growth in clients and team

• Since using Hudu, we've been able to support 1.5x more clients.
• Our team has almost doubled since starting with Hudu.

Faster resolution and onboarding

• Our time to resolve tickets and end-user requests has improved by 1.25x.
• Onboarding for clients is now 1.25x faster.

Why would you recommend Hudu to other businesses in your industry?

If you need control over your data and the security of hosting it yourself, Hudu is a great solution.