Fairdinkum’s Shift to Organized, Reliable IT Documentation

Meet Fairdinkum Consulting

Fairdinkum Consulting had outgrown their old way of handling documentation. Their SharePoint site was disorganized, unreliable, and rarely used. Without integration to ConnectWise, it was hard to keep information current or useful. Geoff Corbett, Professional Services Manager, turned to Hudu for a better way. With features like expiration tracking, templates, and a fast, self-hosted interface, Hudu quickly became the documentation system the whole team could rely on.

• Location: New York, USA
  
• Business Type: MSP
• Customer since: 2022
• Website: https://www.fairdinkum.com

What challenges led you to seek a new documentation solution?

Poor organization and stale data in our existing documentation

• Before we switched to Hudu, we were using a SharePoint site as our documentation repository.

Lack of integration with our PSA (ConnectWise)

• Another big issue was that our documentation system didn’t integrate with our PSA, ConnectWise.

Centralized documentation repository

• We’ve been able to organize our documentation into a global knowledge base and client-specific areas, which makes accessing everything a lot easier for the team.

Expiration tracking and alerting for critical assets

• One of the key benefits has been the ability to track critical asset expirations like domain names, SSL certificates, hardware warranties, and software renewals. It’s saved us from scrambling to reinstate expired contracts.

Custom alerting scripts via the API

• We use these scripts to pull expiration dates from various assets and trigger actions like opening tickets in ConnectWise. It’s streamlined our process a lot.

Template-based onboarding/off-boarding

• We’ve also started using Hudu’s templates for new user onboarding and off-boarding.

What impact has Hudu had on your business?

• Increased number of clients supported. 
• Team growth. 
• Faster resolution time.
• Quicker onboarding. 

Self-hosting capability

• Self-hosting gives us full control over our data and environment.

Speed and responsiveness

• The speed helps us stay efficient, even when we’re handling a lot of clients.

Quality support

• Support is fast and always helpful.