Fairdinkum’s Shift to Organized, Reliable IT Documentation

Meet Fairdinkum Consulting

Fairdinkum Consulting had outgrown their old way of handling documentation. Their SharePoint site was disorganized, unreliable, and rarely used. Without integration to ConnectWise, it was hard to keep information current or useful. Geoff Corbett, Professional Services Manager, turned to Hudu for a better way. With features like expiration tracking, templates, and a fast, self-hosted interface, Hudu quickly became the documentation system the whole team could rely on.

• Location: New York, USA
  
• Business Type: MSP
• Customer since: 2022
• Website: https://www.fairdinkum.com

What challenges led you to seek a new documentation solution?

Poor organization and stale data in our existing documentation

• Before we switched to Hudu, we were using a SharePoint site as our documentation repository.

Lack of integration with our PSA (ConnectWise)

• Another big issue was that our documentation system didn’t integrate with our PSA, ConnectWise.

Knowledge Base

• Hudu’s Knowledge Base allows Fairdinkum Consulting to maintain both a global repository and segmented, client-specific documentation. This structure simplifies navigation for the team and ensures that critical information is easy to find and manage.

Expiration Alerts

• With Hudu’s built-in expiration tracking, Fairdinkum monitors domains, SSL certificates, warranties, and renewals. Automated alerts ensure the team can proactively renew assets before they lapse, eliminating last-minute scrambles.

API + Custom Alerts

• Fairdinkum uses the Hudu API to enhance automation. By pulling expiration dates from documented assets, they trigger workflows like ticket creation in ConnectWise, which helps maintain visibility and streamlines operations.

Templates

• Hudu’s template-based checklists provide a repeatable system for new user onboarding and off-boarding. This ensures nothing gets missed during client transitions and helps standardize internal procedures..

What impact has Hudu had on your business?

• Increased number of clients supported. 
• Team growth. 
• Faster resolution time.
• Quicker onboarding. 

Self-hosting capability

• Self-hosting gives us full control over our data and environment.

Speed and responsiveness

• The speed helps us stay efficient, even when we’re handling a lot of clients.

Quality support

• Support is fast and always helpful.