Meet Babble
Babble is a leading cloud solutions provider, supporting thousands of UK businesses. We spoke with Chris Baker, Systems & Tools Manager, about how their team uses Hudu to centralize documentation and ensure critical information stays accurate.
- Location: United Kingdom
- Business type: Cloud Solutions Provider
- Customer since: 2024
- Website: https://www.babble.cloud
Why Babble switched to Hudu
Maintaining accurate documentation was difficult
- Babble previously used IT Glue for documentation. The team needed a way to ensure documentation stayed current without relying entirely on manual updates. Integrations became a key factor in solving that problem.
How Babble uses Hudu
Babble mainly uses Hudu for knowledge bases and assets. They ensure that when a repeatable process can be handled by another team, perhaps more junior, it is documented - allowing them to process it, freeing more senior engineers. They use the HaloPSA, NinjaOne, Liongard & Meraki Integrations to ensure the Asset Layouts are automatically maintained with the latest info.
Knowledge base
- Babble documents repeatable processes in Hudu so other teams can follow the steps and complete the work. This allows senior engineers to focus on more complex issues while ensuring processes are handled consistently.
Assets
- Hudu is used to store and manage asset information in structured layouts, giving the team a centralized place to view system details and infrastructure records.
Integrations
- Babble connects HaloPSA, NinjaOne, Liongard, and Meraki to Hudu so asset layouts are automatically maintained with the latest information, reducing manual updates and helping ensure documentation stays accurate.
How Hudu helps
A central knowledge store for the team
- Instead of searching across multiple tools or relying on tribal knowledge, engineers now have a single place to look for information.
Since implementing Hudu, Babble Cloud reported:
- 1.25x faster technician onboarding
- Team growth
What do you like most about Hudu?
"[Hudu's] clean Interface and ease of use. Hudu Assist is also very useful, especially when combined with Halo and Ninja."
