How Wavefinity Built Confidence With Faster Documentation

Meet Wavefinity

Wavefinity is an MSP founded by Nathan Malone, serving small mountain-town businesses with full lifecycle hardware management, DNS documentation, and ongoing IT support.

Before Hudu, Nathan relied on SharePoint, Excel, and OneNote to manage client information — a workflow that quickly became difficult to maintain. Since adopting Hudu, he has doubled the number of clients he supports and significantly improved ticket resolution and onboarding speed.

• Location: Colorado, USA
• Business type: MSP
• Customer since: 2025
• Website: https://wavefinity.net

What challenges led you to switch to Hudu?

Documentation scattered across too many places

• I used an assortment of SharePoint, Excel and OneNote to store client data. I thought I could get by with the free stuff in Microsoft 365 to save a few bucks. That was a mistake.

Hard to locate information quickly

• Trying to keep track of everything across multiple platforms was a total headache.

No secure place for credentials

• I had issues with comfortably storing client credentials outside of a dedicated password manager. Hudu is worth it for the peace of mind. I finally trust my own data and I stop worrying about it when I’m off the clock.

How are you using Hudu today?

Passwords

• Provides an encrypted, centralized location for client credentials — solving the previous issue of storing passwords across SharePoint, Excel, and OneNote.

Asset inventory and lifecycle

• Used to track hardware serial numbers, warranty expirations, and device details in one structured place, supporting full lifecycle management.

DNS & client documentation

• Hudu organizes DNS records, contacts, and detailed configurations in a consistent format, eliminating the time spent hunting for information.

Integrations

• Wavefinity connects Microsoft 365, Syncro, Cloudflare, and Unifi to automatically sync live data, reducing manual entry and keeping documentation accurate.

What problems is Hudu solving for your business?

Faster access to accurate information

• I use Hudu as a "single source of truth" for all of my clients data for quick and easy access.

Better organization during client calls

• It helps to build client confidence when it’s clear how organized my company is.

A structure that fits a small MSP

• I’ve dialed in my asset inventory to fit my specific needs as a small MSP serving small mountain towns.

With that, Wavefinity has:

• Doubled their client base
• Cut client onboarding in half
• Improved ticket resolution by 1.5x

What do you like most about Hudu?

Straightforward setup

• Hudu has an intuitive design that helped me learn on the fly.

Easy to customize

• I was able to get my instance of Hudu up and running quickly, designed to fit my specific needs.

Consistent, reliable experience

• I’m pleased that I found what I was looking for and haven’t had any unexpected surprises or problems since using the product. I can honestly say I’m completely satisfied with Hudu at this time.