Nothing gets missed
Every step stays visible until it's checked off. Incomplete runs don't disappear — they stay open until someone finishes them.
IT Checklists and SOPs your Whole Team Actually Runs
Onboarding, offboarding, device setup, security audits — turn any repeatable IT task into a structured checklist your whole team follows.
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G2
BetterTracker
Build once. Run consistently.
Turn your standard IT processes into structured checklists any technician can run without asking questions.
Step-by-step tasks with clear completion states
Run the same process multiple times — each run is a separate instance
Assign task owners, priorities, and due dates
Processes that live where the work happens
Not in a separate wiki or shared doc — attached to the client record or asset where the work actually happens.
Attach any process to a client, asset, or KB article
Share a real-time status link while a process is running
Build from your own workflows using ScreenCapture
Execution without inconsistency
Faster onboarding
New techs follow the same runbooks your senior people built. Less shadowing, fewer questions.
Consistent results
Your standards don't depend on who's on shift. Every technician runs the same process.
Confidence during complex work
Assign processes to specific technicians, set priorities and due dates, and track status through to completion.
One toolkit. Built to work together.
Consistent Layouts
Asset Management
Dual Knowledge Bases
Checklists & SOPs
Password Storage
IPAM & Racks
Photo Gallery
Domains & SSL
Expirations & Alerts
Client Portals
Asset Discovery
Auto-Generated Docs
API & Integrations
Advanced Search
Linked Relationships
RBAC, SSO, MFA
Group Permissions
Version Histories
One-Time Passwords
Flags & Reviews
Templates
AI Assistant
Workflows
Data Import & Export
Reporting
Audit Logs
Mobile Access
Self-Hosting
Stop running your MSP on memory and tribal knowledge
Documented processes keep standards intact when technicians leave or clients change. Your team's knowledge stays with the company.