Elevating MSP Efficiency: Technikel Solutions Shift to Hudu

Get to Know Technikel Solutions Ltd.

Technikel Solutions Ltd. is a Canada-based managed service provider offering comprehensive IT and cybersecurity services tailored for small and medium-sized businesses. After transitioning from IT Glue to Hudu, the team experienced significant improvements in documentation quality, internal processes, and support efficiency. Sean Ellis, the Security & Compliance Manager at Technikel Solutions, shares how Hudu has enhanced their operations.​

• Location: North Vancouver, BC, Canada
  
• Business Type: MSP
• Customer since: 2023
• Website: technikel.ca​ 

What led you to try a new solution for documentation?

Previous platform lacked what we needed

• The platform we were originally utilizing was causing issues in our internal processes. The lack of product improvements, roadmap, and overall innovation made us dissatisfied with our experience.

How is your team using Hudu?

We use Hudu to securely store client information and create knowledge base articles for both internal use and client-facing guides. Our team regularly leverages Hudu’s personal vault and browser extension to streamline daily workflows and simplify access to key information. We're also starting to cover areas like Active Directory, Printers, and WAN setups with the help of Hudu’s integrations.

Password management

• Technikel Solutions relies on Hudu’s Password Vault to securely manage client credentials and internal personal vaults. With granular access controls and encryption, their team can safely store and retrieve sensitive information as part of their daily operations..

Browser extension

• The Hudu browser extension gives Technikel Solutions' team quick access to passwords, knowledge base articles, and asset data without needing to leave their workflow. This convenience speeds up common tasks and supports greater efficiency during day-to-day support.

Knowledge base

• Technikel Solutions builds both internal and client-facing knowledge base articles in Hudu, supporting everything from troubleshooting guides to onboarding materials. With permission-based visibility and flexible formatting, they ensure the right content reaches the right audience.

What do you like most about Hudu?

• Customizable and user-friendly.
  
• Robust tool critical to business needs.
• Phenomenal support team.
• Superior UI/UX design.

What challenge is Hudu solving for your company?

Improved time to resolve tickets

• Our time to resolve tickets has improved by 20%.

Less time spent onboarding

• We've become more efficient with onboarding both new clients and new technicians.

Simplifying documentation

• It's really helping us to streamline our documentation and processes in ways that we couldn't with our previous system due to some of the more innovative features that are included in Hudu’s product.

Why would you recommend Hudu?