Support My Mac Onboards Clients 2x Faster with Hudu

Meet Support My Mac

• Location: Ottawa, Ontario, Canada
  
• Business Type: MSP
• Customer since: 2024
• Website: https://supportmymac.ca

What was your documentation process before Hudu, and what led you to seek a better solution?

Confluence was no longer keeping up

• Templates weren’t scalable.
• No integrations with critical tools.
• Limited structure, poor organization, and no development support.

Lack of password security and end-user access

• Passwords were stored in plain text.
• No option to give clients access to relevant documentation securely.

No flexibility or layout control

• Couldn't customize views like rack diagrams.
• Limited options for presenting information in a usable way.
  

What has improved since switching to Hudu?

• Time to resolve tickets was cut in half.
• Onboarding is now 2x faster for clients.
• Client base increased by 1.5x.
• Tool consolidation saved time and removed friction.

How is your team using Hudu day to day?

We leverage a wide range of Hudu tools to enhance efficiency and consistency across our team. With the main app, browser extension, and mobile access, we stay connected wherever we are. Magic Dash delivers real-time client insights at a glance, while integrations like Microsoft 365 and Watchman Monitoring keep documentation current. Templates and processes ensure standardized setups across clients.

Mobile App & Browser Extension

• Support My Mac relies on Hudu’s mobile app and browser extension to access documentation and credentials on the go. Whether at the office or in the field, the team can retrieve key information instantly.

Magic Dash

• Magic Dash surfaces critical client insights right on the company dashboard. This feature helps Support My Mac quickly access what matters most, saving time and streamlining day-to-day support.

Integrations

• By integrating Hudu with Microsoft 365 and Watchman Monitoring, Support My Mac automatically syncs user and system data into their documentation. These connections reduce manual work and provide up-to-date visibility across client environments.
  

Processes & templates

• Support My Mac uses Hudu’s built-in processes and template functionality to enforce consistent onboarding, setups, and internal procedures. These repeatable workflows help ensure that every process is executed thoroughly and correctly.

Why do you recommend Hudu to other MSPs?