Southern Solutions provides managed IT services for over 100 businesses across industries, delivering secure, professional support that grows with their clients. But as the company scaled, traditional tools like Word manuals and password-protected spreadsheets were holding the team back. We spoke with Kieran Percival, Technical Manager at Southern Solutions, about how moving to Hudu helped the team centralize knowledge, strengthen security, and scale at speed.
The primary issue was security, along with access while on the road. Previously, our team would rely on central manuals (word documents) and password protected excel sheets to manage the information, as we grew, and took on more customers having access while on-site, without the need to open up a spreadsheet or password manager, allows us to look way more professional to our customer base.
How is your team utilizing Hudu?
It's largely used to store our passwords but also be able to share these passwords securely with external parties. It's also used to host our knowledge bases, processes, and network diagrams, to allow us to have a very quick, accessible one stop shop for all of our client information so anyone new joining has a consistent yet relevant information at the tip of their fingertips.
Hudu eliminated reliance on spreadsheets and free tools, saving £1000s in time value while ensuring documentation remains consistent, accountable, and detailed.
No two MSPs are the same. Having a fully customizable, compact, lightweight, and reliable documentation platform that the whole team enjoys using takes a huge headache away from the day-to-day operations of running a support desk. If you're looking for a central management platform for all of your IT Customers, Hudu is the one. It has everything you could ever need from a documentation platform and more.