Paul the Geek Triples Client Base with Hudu

Meet Paul the Geek

Paul Brereton, owner of Paul the Geek, came to Hudu looking for a better way to centralize client details, streamline documentation, and support his growing MSP business. After outgrowing a patchwork system that wasn’t built for IT, he made the switch—and hasn’t looked back. We spoke with Paul to learn how Hudu has helped him move faster, onboard clients more efficiently, and deliver better service at scale.

• Location: Wagga Wagga, Australia
  
• Business Type: MSP
• Customer since: 2023
• Website: https://www.paulthegeek.com.au

What challenges led you to switch to Hudu?

Other tools weren’t built for IT

• The previous systems I used weren’t aimed at IT professionals.

No single source of truth

• Before Hudu, information was scattered across different platforms. Nothing was in one place like it is now.

How are you using Hudu in your day-to-day work?

I use Hudu daily to centralize client and device records, securely manage passwords, and build a repeatable knowledge base for key procedures. This approach keeps information organized, improves task consistency, and ensures that everything needed for client work is just a few clicks away.

Asset layouts

• Hudu’s customizable Asset Layouts allow Paul the Geek to document client details and track devices across environments. This structured approach provides quick access to important data and supports more efficient client management.

Password management

• With Hudu’s Password Management, client credentials are stored securely and made easily accessible when needed. Features like encryption and permission controls ensure sensitive information stays protected.

Knowledge base

• Paul the Geek builds a procedure-focused Knowledge Base in Hudu to document repeatable tasks and standardize workflows. This resource improves efficiency and helps maintain consistency in service delivery.

What kind of impact has Hudu had on your business?

• Client base is 3x larger.
• Ticket resolution is 2x faster.
• Client onboarding is 3x faster.
• Tech onboarding is 2x faster.
  

What do you love most about using Hudu?

• It’s easy to use.
• It’s flexible and customizable.
• It’s all in one place.