Meet KRNL Technology
As a startup MSP, KRNL Technology set out to build on a foundation that was modern, scalable, and reliable. Founder Marc Kachtan had already experienced the frustrations of using tools that felt stale or couldn’t keep up with growth. When it came time to choose a documentation platform for his new business, he knew he needed something different.
What challenges were you facing before Hudu?
IT Glue felt stale
- In my in-house IT role, I used IT Glue. It worked, but it felt stale — with little innovation and weak support.
1Password didn’t scale
- When I launched my MSP, I relied on 1Password to keep things organized. It worked at first but didn’t scale as the business grew.
Ready for something modern
- When the time was right to implement a proper documentation platform, I knew I needed something modern, flexible, and backed by strong community reviews. That’s what led me to Hudu.
What results have you seen since using Hudu?
Faster tickets and onboarding
- With Hudu, our resolution times are 2x faster, and both client and technician onboarding have also been cut in half.
Growth from day one
- Because we adopted Hudu almost out of the gate as a startup, it gave us a solid foundation to grow and take on more customers right away.
Centralized knowledge
- Hudu solved the problem of scattered information. Everything we need is now in one place, which makes a huge difference in how quickly we can deliver service and manage clients.
How are you using Hudu?
At first, we mainly used it just for storing passwords. Over time, it’s grown into a complete overview of each client’s environment. The integrations have been especially useful, helping us pull everything into one place so we’re not chasing details across multiple tools. Expiration alerts have also become a big part of our workflow.
Passwords
- KRNL began with password storage but quickly expanded usage. Hudu’s centralized vault ensures credentials are secure and easily shareable with technicians.
Integrations
- Autotask, NinjaOne, Addigy, CloudRadial, Meraki, Microsoft 365, Intune, and more — Hudu’s integrations pull everything into one place, reducing tool switching and increasing efficiency.
Expiration alerts
- KRNL uses expiration tracking for hardware lifecycles, licenses, contracts, and certificates. Alerts feed into their PSA, ensuring nothing slips through the cracks and creating opportunities for proactive client service.
What do you like most about Hudu?
Modern and responsive
- What I like most is how modern and responsive Hudu feels. Everything loads quickly and looks clean, both on the web and in the mobile app.
Steady pace of improvements
- I really appreciate the steady pace of new features and improvements. The product has grown a lot since we first started using it, and it keeps getting better without losing its simplicity.
Artwork by Marc Kachtan
Why would you recommend Hudu?
Easy to fit into workflows
- Hudu is fast, modern, and a pleasure to use. It’s packed with integrations that make it easy to fit into any workflow.
Excellent support
- Support has been excellent, both from the help desk and the documentation.
No contracts
- Probably the biggest plus of all is that there are no contracts.
How are you using Hudu in a unique way?
Real-time team updates
- We use webhooks to send Teams notifications whenever new or updated KB articles are published. It keeps the team instantly in the loop.
Adding AI to the mix
- We’re starting to learn n8n and plan to build workflows that automatically summarize changes with AI, giving more context without extra effort.
Turning expirations into opportunities
- By setting up custom assets with expiration dates that feed directly into our PSA, we never miss renewals or end-of-life events — and it’s helped drive new revenue.