How Isometric Increased Client Capacity and Cut Costs with Hudu

About Isometric

When you’re managing hundreds of clients, documentation isn’t just a tool, it’s the backbone of your operation. That’s exactly how Rich Johnson, Operations Manager at Isometric, sees it. Based in New Zealand, Isometric is an MSP supporting businesses with a growing team and a fast-paced, hands-on approach to service.

After reaching the limits of their previous platform, Rich and his team turned to Hudu for a solution that could use to fit their unique workflows. Since making the switch, they’ve saved money, doubled their client base, and cut resolution times.

• Location: New Zealand
  
• Business Type: MSP
• Customer since: 2022
• Website: https://www.isometric.co.nz
  

What challenges were you facing that led you to switch to Hudu?

As an MSP supporting over 200 companies, we needed a documentation system that worked for us.

We needed more customization.

• We needed a system flexible enough to match the way we work, not the other way around

It's fast and reliable.

• Hudu adapts to our needs in ways other platforms couldn’t.

Support has been fantastic.

• Hudu support is responsive, knowledgeable, and genuinely helpful.

We’re saving over $1200 NZD a month

• By consolidating tools, we’ve been able to cut out a lot of extra costs as we’ve continued to grow.

Ticket resolution is faster

• Our time to resolve tickets is about 1.5x faster.

Client onboarding is faster 

• We’re seeing about 1.5x faster setups for new clients.

We’ve scaled without slowing down

• Our client base has doubled.
• Our team has almost doubled.
  

How are you currently using Hudu in your day-to-day workflow?

We use everything in Hudu. Its primary function is for KB and Password Storage, however, we use things like the 'network rack' to build our clients' racks in a simple rack layout. It's become so important to how we work and we know if we need something, it's likely there and we can build it within the system. Our key features are:

Knowledge base 

• Dual knowledge Bases streamline documentation across their clients. The ability to build consistent, customizable templates has helped their team standardize information and reduce time spent rewriting or searching for documentation. With a centralized system in place, any technician can quickly access the right knowledge.

Password storage

• For password management, Isometric leverages Hudu to securely store and organize client credentials. Features like TOTP generation, PWNED password checks, and browser extension autofill make it easy to maintain both speed and security. 
  

Network racks 

• Hudu’s Rack Management allows you to visually map out client hardware. By documenting network rack layouts within Hudu, Isometric is able to maintain clear, organized view of infrastructure across environments. 

Why would you recommend Hudu to other MSPs?

You're getting a top-end product for an extremely reasonable price, the support team is always willing to go the extra mile, and the updates are regular enough to trust Hudu is not sitting still.