How Integrated Data Solutions Slashes Onboarding Time with Hudu

Meet Integrated Data Solutions

• Location: Calgary, Alberta, Canada
• Business Type: MSP
• Customer since: 2021
• Website: https://idsolutions.ca

What challenges were you facing before Hudu?

Outdated documentation tools

• All client info was stored in spreadsheets, which lacked structure and scalability.

Security limitations

• Managing passwords in flat files meant slower access and increased risk.

No central source of truth

• Technicians often had to ask one another for information that wasn’t clearly documented.
  

Lack of organization

• It was hard to properly separate and categorize data by client or topic.

How is Hudu impacting your business now?

Using Hudu’s IT documentation software and MSP management tools has improved ticket resolution times, sped up technician and client onboarding, and scaled IT services - resulting in faster workflows, better IT organization, and business growth.

Faster ticket resolution

• Technicians now retrieve information 1.5x faster.

Improved user onboarding

• Client onboarding is 1.25x faster.

Faster technician onboarding

• New tech onboarding is now 1.5x faster.

Business growth

• The team grew from 2 to 5 employees, and our client base doubled since adopting Hudu.

How does your team use Hudu?

Main app (self-hosted)

• Hudu’s self-hosted platform gives IDS full control over their IT documentation stack. With MFA support, customizable organization, and role-based permissions, the team can manage sensitive data securely without relying on third-party infrastructure. 

Password management

• Hudu’s built-in password vault allows secure storage and quick access to client credentials. Techs can copy/paste passwords instantly, share securely, and track changes over time eliminating the risk and inefficiency of spreadsheets.

Custom asset layouts

• Hudu’s custom asset layouts allow IDS to define exactly what information needs to be captured for each type of resource. With fields tailored to their operations, documentation is consistent, structured, and easy to navigate.

Knowledge base

• The KB module helps IDS create user-facing guides and internal documentation. This helps IDS reduce repeated questions and improving both client and team communication.

Why would you recommend Hudu?

• Straightforward, focused platform.
• Great support and performance.
• Excellent value.