IMPACT Technology Group Documents 𝘔𝘰𝘳𝘦 with Hudu

Meet IMPACT Technology Group

IMPACT Technology Group is an MSP supporting 50–100 clients across various industries. After struggling with underutilized documentation in their previous platform, the team made the switch to Hudu for a simpler, more integrated experience. Tara Diskin, Director of Continuous Improvement, shares how they’ve seen stronger documentation habits, faster support, and a growing team empowered by easier access to information.

• Location: Maryland, USA
  
• Business Type: MSP
• Customer since: 2022
• Website: https://impacttg.com/
  

What problems were you facing before Hudu?

Platform limitations slowed us down

• Our previous platform's search feature was horrible and caused us to stop using it as much.

Information was scattered or hard to access

• We had to store things in SharePoint or even on paper. Now it’s all in one place.

How is Hudu helping your team work better?

Documentation is now truly usable

• Now that we have a better system to work with, we actually utilize it.

All departments can access what they need

• This system gives all of our team (not just our IT technicians) one place to look for information for ourselves and our clients.

Processes are more consistent

• We use Hudu for repeatable processes and structured documentation and it helps keep everything organized.

How has Hudu supported your growth?

Bigger team, better onboarding

• We grew from 8 to 13 team members. Onboarding new techs is much faster now.

We support more clients with less friction

• We’ve increased our client base by 1–1.5x since switching.

Saving money without sacrificing functionality

• We do save money with Hudu naturally since it is cheaper than our previous product.

Which Hudu features are you using right now?

We use it for documentation of course, but specifically repeatable processes, passwords and the different assets are so nice to keep everything organized.

Processes

Hudu’s Processes feature helps IMPACT document repeatable internal and client-facing workflows, keeping technicians aligned and reducing onboarding time.

Passwords

Using Hudu’s Passwords, the team securely stores client credentials in a centralized, accessible format, eliminating the need for external systems or paper backups.

Asset Layouts

With Hudu’s Asset Layouts, IMPACT organizes infrastructure details, device data, and client-specific info across all accounts, ensuring clean, scalable documentation.

Integrations

IMPACT connects to tools like ConnectWise PSA, NinjaOne, Microsoft 365, Meraki, Datto, Unifi, CyberQP, and CloudRadial using Hudu’s built-in Integrations, making client data more accessible without duplication.

What do you like most about Hudu?

Strong integrations are a huge value

• Our biggest asset is just that - the integrations it can pull from and push to.

Customizable but still easy to use

• It’s easy to use, fairly customizable, and offers a good amount of integrations for a one-stop-shop on documentation.

Smooth migration experience

• The onboarding was pretty painless and we were able to migrate everything over pretty easily.