Agile Business Systems Doubles Client Base with Hudu

Meet Agile Business Systems | Cyber Secure

Agile Business Systems Cyber Secure is a managed service provider supporting a variety of clients. After moving away from IT Glue, the team was left piecing together information across OneNote, SharePoint, and Excel. Hudu helped them centralize their knowledge, streamline processes, and grow faster, with 2x faster ticket resolution and a team that’s quadrupled in size. Matt Weaver, President of Agile, shares his team's success below. 

• Location: Pennsylvania, USA
  
• Business Type: MSP
• Customer since: 2023
• Website: https://agilecybersecure.com/about-us/

What problems were you facing before Hudu?

Siloed information made it hard to work efficiently

• Once we left IT Glue, we found ourselves stuck with silos of information that Hudu was very quickly able to simplify.

Tribal knowledge was slowing everything down

• If it's knowledge needed for another team member to manage a client, it must be documented in Hudu. None of us should hold on tribal knowledge that makes ourselves the roadblock to a quick resolution, myself included.

Documentation was spread across tools

• We used OneNote, SharePoint, and Excel before Hudu. It was messy and inconsistent.

How is Hudu helping your team work better?

Ticket resolution is twice as fast

• Having everything documented in one place cut average time to resolve tickets in half.

Faster client onboarding

• Client onboarding is about 1.5x faster with Hudu.

Easier technician ramp-up

• It’s about 1.25x faster to get new technicians onboarded.

How has Hudu supported your growth?

• We’ve nearly doubled our client base.
• Our team has grown 4x.
• We eliminated time and stress, not just tools.

Which Hudu features are you using right now?

The core is configuration tracking, who owns a thing or a process, and of course passwords and shared MFA for our customer admin accounts.

Asset Layouts

• Agile uses Hudu’s Asset Layouts to document technical and operational details across client environments. Each layout is tailored to track ownership and ensure techs can locate critical information quickly.

Passwords

• With Hudu’s Passwords feature, the team securely manages login credentials and shared MFA details - particularly for administrative client accounts.

Processes

• Previously stored in OneNote, Agile now documents SOPs and workflows in Hudu Processes, building consistency and clarity across the team.

Mobile App

• The Mobile App keeps Agile’s team connected in the field, with quick access to documentation, assets, and credentials.

Browser Extension

• Using the Browser Extension, Agile’s technicians can view relevant Hudu data while working inside other platforms, saving time and reducing tab-switching.

Syncro Integration

• Agile connects their PSA and RMM through the Syncro Integration, syncing clients, assets, and ticket data into Hudu for unified visibility.

What do you like most about Hudu?

Reliable hosting with control

• We like that we can control the data and backups, but have the managed hosting option as well.

It just works

• It works - it saves time and money, why wouldn’t you use it?

Hudu actually cares about users