Hudu vs Confluence

Built for IT, not just a Wiki

The challenges IT teams face with Confluence

• Client access limitations: Requires either costly paid licenses for each client user or limited guest accounts that can only view one space — painful when you support dozens of clients.
• Storage caps: Standard plans are capped at 250 GB; unlimited requires costly Premium.
• Performance at scale: Large SOPs, macros, or spaces with thousands of pages slow down or break.
• Complex permissions: Multi-layered permissions (global, space, page) are powerful but fragile, adding admin overhead.
• Content sprawl: Without strict governance, Confluence spaces quickly become disorganized and inconsistent.
• Add-on tax: Many IT workflows (screen capture, structured data, integrations) require third-party apps, billed across your entire user base.
• Not IT-specific: No native IPAM, racks, or password vault — IT pros end up building manual tables and stitching together plugins.

How Hudu solves IT documentation

Purpose-built for IT teams and MSPs.

• Structured IT assets: Drag and drop form builder for structured documentation, relationships, validation, plus Rack Management and IPAM.
• Secure passwords & TOTP: Built-in, linked to assets and clients.
• Client-ready portals: Branded, secure sharing without guest hacks.
• Screen Capture to SOPs: Instantly turn clicks into knowledge base articles and processes.
• RMM/PSA integrations: Auto-import devices, sync companies, and surface live context next to documentation.
• Robust API: Extend Hudu or connect any tool if you need a custom workflow.
• Predictable cost: Transparent pricing, no lock-in contracts.
• In-house support: Real IT experts, not ticket queues. Over 95%+ customer satisfaction.

Feature Comparison: Hudu vs Confluence

Primary use case:

• Hudu: Specialized IT documentation & asset management
• Confluence: General wiki & collaboration

Data structure:

• Hudu: Structured assets (fields, relations, validation)
• Confluence: Free-form pages & templates

IT-specific features:

• Hudu: Built-in IPAM, Rack Management, Password Vault (TOTP)
• Confluence: Requires add-ons or scripting

Integrations:

• Hudu: Native RMM/PSA integrations + robust API
• Confluence: Marketplace apps, manual setup

Client sharing:

• Hudu: Branded client portal with scoped access
• Confluence: Guest access limited to one space
  

Setup complexity:

• Hudu: Quick to implement, IT-ready out of the box
• Confluence: Complex, steep learning curve with add-ons

Scalability:

• Hudu: Structured data stays consistent
• Confluence: Large pages/macros slow down; sprawl common

Pricing & contracts:

• Hudu: Transparent pricing, no annual lock-in
• Confluence: Add‑ons and Premium tier costs add up fast; self‑hosting starts at a 500‑user minimum, making it cost-prohibitive for smaller teams

Why structured data matters

For IT documentation, structure beats scattered pages. Hudu ensures IT documentation is organized, reportable, and a single source of truth:

• Assets, networks, and credentials are linked together.
• Predefined fields and validation keep data consistent.
• Expirations, passwords, and client views stay accurate.
  

Confluence’s free-form pages often lead to messy, inconsistent documentation that doesn’t scale.

Integrations: Automate documentation

• Native integrations: Connect directly with leading RMM, PSA, and network tools for automatic device and client imports.
• Robust API: If we don't have it yet, you can build it. Automate workflows, connect tools, and customize your stack without waiting.

Confluence, by contrast, requires multiple Marketplace apps and manual scripting — creating complexity and unpredictable costs.

When Hudu makes sense

Hudu is the right choice if your team needs:

• Structured IT documentation (assets, racks, IPs, passwords).
• Client-ready knowledge sharing with branded portals.
• Efficient workflows that save time with built-in tools.
• Secure password management baked into your documentation.
• On-demand support with no long-term contracts.
• Rapid release cycle driving an innovative, adaptive documentation system.

FAQs

Is Confluence good for IT documentation?
It can be used, but it requires heavy customization, add-ons, and constant admin governance. Hudu is IT-ready out of the box.

Can Confluence replace a password manager?
No. Hudu includes a secure password vault with TOTP support built in.

Does Hudu integrate with RMM/PSA tools?
Yes. Hudu provides native integrations and a robust API for anything else. Confluence relies on third-party apps.

Will Hudu scale with my team?
Yes. Structured data and asset-level permissions make Hudu scalable for growing MSPs without slowing performance.

Summary

Confluence is a strong wiki. Hudu is a complete IT documentation platform.

Hudu gives you structured data, IT-ready features, client portals, and integrations your team actually needs. Don’t waste time bending a general wiki into an IT tool.