Get to Know Technikel Solutions Ltd.
Technikel Solutions Ltd. is a Canada-based managed service provider offering comprehensive IT and cybersecurity services tailored for small and medium-sized businesses. After transitioning from IT Glue to Hudu, the team experienced significant improvements in documentation quality, internal processes, and support efficiency. Sean Ellis, the Security & Compliance Manager at Technikel Solutions, shares how Hudu has enhanced their operations.
- Location: North Vancouver, BC, Canada
- Business Type: MSP
- Customer since: 2023
- Website: technikel.ca
What led you to try a new solution for documentation?
Previous platform lacked what we needed
- The platform we were originally utilizing was causing issues in our internal processes. The lack of product improvements, roadmap, and overall innovation made us dissatisfied with our experience.
How is your team using Hudu?
Documenting client information and creating KB articles
- We use Hudu to securely store client information and develop knowledge base articles, including both internal and client-facing guides.
Utilizing multiple product features for daily operations
- We frequently use Hudu's personal vault and browser extension to streamline daily tasks. Additionally, we're utilizing several of Hudu's out of box integrations.
Expanding documentation categories
- Our team is progressively incorporating a wider range of documentation categories beyond core assets. This includes areas such as Active Directory, Printers, and Internet/WAN configurations.
What do you like most about Hudu?
- Customizable and user-friendly.
- Robust tool critical to business needs.
- Phenomenal support team.
- Superior UI/UX design.
What challenge is Hudu solving for your company?
Improved time to resolve tickets
- Our time to resolve tickets has improved by 20%.
Less time spent onboarding
- We've become more efficient with onboarding both new clients and new technicians.
Simplifying documentation
- It's really helping us to streamline our documentation and processes in ways that we couldn't with our previous system due to some of the more innovative features that are included in Hudu’s product.
Why would you recommend Hudu?