Meet TeamLogic IT Seattle Area North
TeamLogic IT helps businesses stay secure, productive, and profitable with a full range of managed IT services. But behind the scenes, internal challenges with their previous documentation system were slowing things down. We spoke with Michael Hlavaty-LaPosa of TeamLogic IT about the decision to leave IT Glue and how switching to Hudu helped streamline documentation, accelerate onboarding, and support their growing client base more efficiently.
What challenges did you face before switching to Hudu?
Before switching to Hudu, we used IT Glue for documentation. Our challenges were primarily with:
- Inadequate customer support and development.
- Syncing issues.
- Difficult setup and lack of CRM features.
Which Hudu features have impacted your workflow?
Comprehensive documentation
- We’re honestly using a wide range of features to document all aspects of both our own and our clients' IT systems information. These include computer assets, printers, users/contacts, passwords, network information, network equipment, locations, Wi-Fi/Cellular networks/users, email accounts/tenants, ISP accounts, site pictures, and KB.
PSA integration
- PSA integration helps tremendously in ensuring consistent and updated info in both systems.
Templates
- Templates and default company setups help speed up data input while keeping better consistency across clients.
How has Hudu improved client support and efficiency?
- Speedier ticket resolution.
- Grew client base 1.5x.
- Expanded our team.
- Improved overall consistency.
- Ease of use.
Why would you recommend Hudu over alternatives?
Hudu has provided better performance, no contract ties, and improved functionality. We can provide a service that exceeds our clients expectations more than we ever could before.