Meet Paul the Geek
Paul Brereton, owner of Paul the Geek, came to Hudu looking for a better way to centralize client details, streamline documentation, and support his growing MSP business. After outgrowing a patchwork system that wasn’t built for IT, he made the switch—and hasn’t looked back. We spoke with Paul to learn how Hudu has helped him move faster, onboard clients more efficiently, and deliver better service at scale.
What challenges led you to switch to Hudu?
Other tools weren’t built for IT
- The previous systems I used weren’t aimed at IT professionals.
No single source of truth
- Before Hudu, information was scattered across different platforms. Nothing was in one place like it is now.
How are you using Hudu in your day-to-day work?
Capturing client and device information
- I use Hudu to store customer details and device information for each client.
Managing passwords securely
- Client passwords are stored within Hudu so they’re easy to access when needed.
Building a procedure knowledge base
- I’ve created a database of procedures to help streamline tasks and ensure consistency.
What kind of impact has Hudu had on your business?
- Client base is 3x larger.
- Ticket resolution is 2x faster.
- Client onboarding is 3x faster.
- Tech onboarding is 2x faster.
What do you love most about using Hudu?
- It’s easy to use.
- It’s flexible and customizable.
- It’s all in one place.