Meet Network Zoo
After years of piecing together documentation with OneNote, Word docs, and tool integrations that never quite stuck, Gord Hynes, CEO of Network Zoo, was ready for a platform that could actually simplify things. With Hudu, his team found the structure, consistency, and speed they’d been missing - plus the flexibility to document once and repeat easily.
What were you using before Hudu, and what made you switch?
We were stitching together random tools
- OneNote, Word Docs, and Syncro all played a role, but it was never cohesive.
There was no real structure
- We wanted a clear, repeatable template to follow.
We needed something purpose-built
- Hudu finally gave us a centralized system that was built for IT documentation.
How are you using Hudu day to day?
Cheat sheets make our lives easier
- We rely heavily on repeatable task documentation to save time and reduce errors.
Client documentation is far more structured
- Every site is documented consistently, making support smoother.
Integrations give us extra insight
- Syncro and Microsoft 365 reporting pull client data directly into Hudu.
We use it on the move
- The mobile app and browser extension make it easy to access what we need, anywhere.
What impact has Hudu had on your business?
We’re resolving tickets twice as fast
- Hudu has helped us cut ticket resolution time in half.
We’ve grown our client base
- We're now supporting up to 1.5x more clients.
Repetition is no longer a time sink
- The time saved from not redoing the same tasks over and over is a game changer.
Why do you recommend Hudu?
- Simple, but robust.
- Ongoing development.
- Great support.