About Xentric Solutions, Inc.
Xentric Solutions, Inc. is a managed IT services provider based in Chatsworth, California, specializing in delivering comprehensive technology solutions to small and mid-sized businesses. Prior to adopting Hudu, Xentric's team relied on Microsoft OneNote for documentation, which led to challenges in accessing and sharing information efficiently. The transition to Hudu has streamlined their operations, significantly improving documentation practices and client support.
In this case study, George Mkrtchyan, CEO of Xentric Solutions, shares insights into how Hudu has transformed their approach to IT documentation and client service.
What motivated you to explore a new documentation solution?
Fragmented documentation across multiple platforms
- Prior to Hudu, our documentation and management data were spread across multiple platforms, mainly OneNote and ConnectWise PSA.
Time-consuming information retrieval
- It would take our technicians a significant amount of time to locate the pieces of information they were looking for as data was disparate and unrelated.
Challenges in sharing information with clients
- Sharing information with our customers was especially challenging.
How is your team using Hudu?
Streamlined access to information
- Hudu is now the first place we look when trying to find information.
Effortless integration with key tools
- The integrations with our PSA, RMM, and other vendors make it very easy to consolidate the information in one place.
Enhanced professionalism through knowledge sharing
- We have also come to rely on the knowledge base feature of Hudu, allowing us to create documentation for internal processes and to share with our customers. This adds the extra "wow" factor and makes our company look polished and professional.
How has Hudu helped your business?
Faster ticket resolution
- We resolve tickets twice as fast, cutting our response time in half.
Expanded client support
- We've increased our client base by 1.5x since adopting Hudu.
Streamlined documentation
- Hudu consolidates our data, links related information, and provides a shareable knowledge base.
What do you love most about Hudu?
Intuitive user interface
- Hudu's design is straightforward and user-friendly, making it easy for our team to navigate and find what they need.
Responsive customer support
- Whenever issues arise, Hudu's support team is quick to respond and resolve them efficiently.